CUIRAN Customer Service Email
Kevin.wangwz@gmail.com
Your satisfaction is our top priority. Whether you have questions about products, orders, shipping, or after-sales service, our professional team is here to assist you. We respond to all inquiries within 24-48 hours and strive to provide practical solutions to your concerns.
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Q1: Are CUIRAN shampoo bars suitable for sensitive scalps?
FAQ · Product-related
Yes! All our shampoo bars are made of natural Oriental herbs (Platycladus orientalis, Chinese honeylocust fruit, prepared Polygonum multiflorum, etc.), free of silicones, synthetic preservatives, parabens, SLS/SLES, and fragrances. They have passed dermatological mildness tests, so sensitive scalps can use them with confidence. If you have extreme allergies, we recommend doing a patch test behind the ear before first use.
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Q2: Do the shampoo bars contain animal-derived ingredients?
No. All CUIRAN products are 100% plant-based, vegan-friendly, and not tested on animals.
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Q1: How can I check my order status?
FAQ · Order-related
After placing an order, you will receive an order confirmation email with an order number. Once your order is shipped from our China warehouse, we will send a shipping confirmation email with a tracking number. You can check the status via the "Order Tracking" page on our website or the logistics partner’s official website
You can apply for modification (e.g., shipping address) or cancellation within 12 hours of placing the order. After 12 hours, the order will enter the warehouse processing stage (packaging, labeling) and cannot be modified or canceled. Please contact us immediately via email or the contact form if you need to make changes.
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Q2: Can I modify or cancel my order after payment?
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Q1: Where is the product shipped from? How long does it take to arrive?
FAQ · Shipping-related
All orders are shipped from our official warehouse in China. Delivery time includes processing time + shipping time:
Processing time: 1-3 business days (verify order, pack, ship).
Shipping time:
✅ North America (US, Canada): 15-25 business days (via China Post EMS / DHL eCommerce).
✅ Europe (UK, Germany, France, Italy, Spain): 15-25 business days (via China Post Registered Air Mail / DPD).
✅ Australia / New Zealand: 10-15 business days (via China Post EMS / Aramex).
✅ Asia (Japan, South Korea, Singapore, Malaysia): 7-10 business days (via China Post EMS / SF Express).Note: Delivery time may be extended by 7-10 days due to customs clearance, holidays, or force majeure.
If the package is lost (no tracking update for 30 days) or damaged (with photo proof), please contact us within 7 days of the estimated delivery date. We will verify with the logistics partner and provide a solution (reshipment or full refund) free of charge.
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Q2: What if the package is lost or damaged during transportation?
FAQs · Returns & Refunds
We offer a 30-day hassle-free return policy for orders shipped from China. To be eligible for a return:
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The product must be unused, unopened, and in its original packaging (with tags intact).
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Quality issues (e.g., product damage, expired) are eligible for free return shipping; non-quality issues (e.g., change of mind, wrong purchase) require the customer to bear the return shipping fee (shipping from your location to our China warehouse).
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Please contact us first to obtain the return address (China warehouse) and return authorization code before sending the package.
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Q1: What is your return policy?
After we receive the returned package at our China warehouse (tracking number confirmation), we will inspect the product within 3-5 business days. If the return is eligible, the refund will be credited to your original payment method within 5-7 business days. Please note that the refund processing time may vary by payment platform (e.g., credit card refunds may take 7-10 business days to reflect in your account).
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Q2: How long does it take to receive a refund?
If you cannot find answers in the FAQs, you may contact us through the following channels.Our customer service team based in China will respond to your inquiries within 24–72 hours (Monday–Friday, 9:00–18:00 Beijing Time).
Online Contact FormPlease fill out the form below with your name, email address, order number (if applicable) and detailed inquiry — we will reply directly to your email.
Email: Kevin.wangwz@gmail.com(Please include “Order Inquiry + Order Number” in the email subject for faster processing.)
Service Hours:Monday–Friday, 9:00–18:00 (Beijing Time)Inquiries are not processed on weekends or Chinese statutory public holidays.
Response Time:24–72 hours for general inquiries.For complex issues, the handling time will be no longer than 7 working days, and we will keep you updated on the progress in a timely manner.
CUIRAN
Contact Us
info@mysite.com
Tel. 123-456-7890
Fax. 123-456-7890
© 2026 by 萃苒CUIRAN.
